Frequently Asked Questions
The preferred time to place an order is Monday-Wednesday. Due to COVID-19 this timeframe guarantees meal delivery for the following Sunday. If you ever experience difficulty when placing an order or have any questions, please contact via phone (210-920-9823) or email (firstname.lastname@example.org).
Meals are delivered between 4pm-9pm every Sunday. You will receive a text message the Saturday before your Sunday delivery to reserve an exact delivery time. If you are unable to receive meals on a Sunday or would like to request a different delivery time, please contact MoePrep 48hrs in advance with your order number and day and/or time of interest for delivery.
MoePrep meals are made exactly for you. Please include your Full name, order number and your specific diet needs to our provided email (email@example.com).
Yes, our containers are freezer safe, however, we recommended no more than 2 days of freezer life. Keep meals refrigerated if you are not storing in freezer no longer than 3 days for Salad and Seafood and no longer than 5 days for cooked meat and vegetables.
We recommend taking off the plastic lid before heating in microwave. Meals can be added for 2 to 3 minutes. For pasta, heat in 10-15 second intervals. If meal is frozen prior to heating, defrost the meal completely before heating in microwave.
The meni changes weekly. If you have any menu item sugesstions please email us at (firstname.lastname@example.org).